IN CHARGE OF YOUR REPUTATION
Reputation is everything! Reputation management is an essential aspect of every business. In a (social) media driven world, how do you filter what’s important for your brand or business? How does your brand respond to complaints or compliments? Buzzcapture offers technology that helps businesses and brands to gain structural insight into media discussions and publications, enabling them to measure and manage their reputation. We make innovative technology accessible and in addition to our tools, we offer extensive services like strategy, training, research reports and audits.
All-in-1 monitoring dashboard for social, online and offline media
Thanks to our close cooperation with media partners, we are able to offer a single integrated solution for both national and international online media, social media, internal social media, print and RTV. Using a wide range of technological products and the additional services offered by our analysts, we are able to provide support to Communication, Marketing, Media Relations, PR, Customer Service and Business Intelligence departments.
Each customer can set up its own dashboard to include relevant data, charts and analyses. The combination of innovative technology and a comprehensive service is what makes Buzzcapture’s services unique. Each client is assigned to a dedicated analyst who is an expert in the industry or field, who will answer questions and help with analyses and reports.
In addition, we have an in-house development team which means we can respond quickly and ensure we stay one step ahead at all times. We don’t just come up with the new features for our product roadmap ourselves, they are driven by our customers’ needs.
Buzzcapture is an international award winning reputation management agency based in Amsterdam and Berlin. Buzzcapture monitors and analyses online news, social media (internal social media such as Yammer included) and offline channels such as RTV and print media.
In doing so, we support various departments that want structural insight into relevant communications from customers about the brand, product or company in order to manage their reputation. The SaaS products we provide are the Brand Monitor (online reputation management dashboard), Social Inbox (social CRM for customer care teams) and we provide various training courses.
Procter & Gamble, EY, KPMG, Biogen, Novo Nordisk, Novartis, Vice Media, H&M, McDonald’s, Tele2, PwC, DHL and ING.